Contact

At Stepex, we are happy to help with questions about our footwear, orders, shipping, payments, and returns.

If you need assistance before or after placing an order, please contact us using the information below.

Customer Support

Business Name: Stepex

Email: support@stepex.store

Phone: +1 816-380-5413

Business Address: 2301 S Commercial St, Harrisonville, MO 64701, United States

Support Hours

Monday–Friday: 9:00 AM–5:00 PM Central Time

We aim to respond to customer inquiries within one business day. Response times may vary during weekends, public holidays, or periods of high inquiry volume.

Order Inquiries

To help us assist you more efficiently, please include your order number when contacting us about an existing purchase. Do not send passwords or full payment card details by email.

Before Contacting Us

For common questions, you may also review our FAQ, Shipping Policy, Payment Policy, and Return & Refund Policy pages.

Thank you for shopping with Stepex. We appreciate your business and look forward to assisting you.