Shipping policy
Last Updated: September 4, 2026
Thank you for shopping with Stepex.
1. Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, supplier fulfillment, weekends, and holidays.
Any specific processing estimate shown on the product page or checkout should be reviewed before completing your purchase.
2. Shipping Times
Estimated delivery times will be displayed during checkout or on the applicable product/order information.
Delivery estimates are not guaranteed dates unless expressly stated otherwise.
Delays may occur because of:
- Carrier delays
- Weather
- Holidays
- Customs processing
- Incorrect shipping information
- Fulfillment delays
- High order volumes
- Other circumstances outside our reasonable control
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
4. Order Tracking
When tracking information is available, we may provide tracking information by email or through your order details.
Tracking updates may take some time to appear after an order has been shipped.
5. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an order has not yet shipped, contact us as soon as possible at support@stepex.store.
If an order has already shipped, we may not be able to change the delivery address.
6. Lost, Stolen, or Damaged Packages
If your package appears to be lost, stolen, or damaged, please contact us as soon as possible.
We may request photographs, tracking information, or other information necessary to investigate the issue.
7. International Orders
If international shipping is offered, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
8. Contact
Email: support@stepex.store
Phone: +1 203-972-1858