Shipping policy

Last Updated: October 19, 2026

At Stepex, we aim to provide clear shipping information so you know what to expect after placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing does not normally include weekends or public holidays. Processing may take longer during peak periods or if an order requires additional verification.

2. Estimated Delivery Time

Our current estimated delivery schedule is:

· Processing: 1–3 business days

· Transit: 6–11 business days after dispatch

· Estimated Total Delivery: 7–14 business days

These estimates are not guaranteed. Actual delivery time may vary depending on the destination, carrier, product availability, and fulfillment location.

3. Shipping Destinations

Available shipping destinations are displayed at checkout. Please confirm that your complete address is supported before placing an order.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment. Free-shipping offers, if available, are subject to the conditions stated in the relevant offer.

5. Fulfillment and Shipment Origin

Orders may be fulfilled through third-party suppliers or fulfillment partners. The actual shipment origin can vary by product and supplier.

Where relevant, shipping or customs information will be provided through the product listing, checkout, or order communications. We do not guarantee that every order will ship from a particular state or warehouse unless explicitly stated for that product.

6. Tracking Information

When tracking information is available, we will email you a shipping confirmation containing your tracking number or tracking link.

Tracking updates may take time to appear after the shipping carrier receives and scans the package.

7. Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping details. If you notice an error, contact us immediately at support@stepex.store.

We cannot guarantee address changes after an order has been processed or shipped.

8. Delays and Undeliverable Packages

Delivery may be affected by weather, carrier disruptions, customs processing, incorrect addresses, or other circumstances outside our control.

If we learn that an order cannot be shipped within the promised time, we will notify you and provide the available options, including cancellation and a refund where required by applicable law.

If tracking indicates that a package is lost, or if a shipment is returned to the sender, contact us so we can review the situation.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact support@stepex.store with your order number and a description of the issue. Photos may be requested to help us investigate and resolve the matter.