Terms of service

Terms & Conditions

Last Updated: September 4, 2026

Welcome to Stepex. By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

1. About Stepex

Stepex is an online footwear retailer selling shoes and related products to customers.

Business Name: Stepex
Address: 77 Chichester Rd, New Canaan, CT 06840, United States
Email: support@stepex.store
Phone: +1 203-972-1858

2. Website Use

You agree to use this website only for lawful purposes.

You may not:

Use the website for fraudulent purposes
Attempt to interfere with website security
Copy or misuse website content
Attempt unauthorized access to our systems
Submit false or misleading information
Use the website in violation of applicable laws

3. Product Information

We make reasonable efforts to ensure product descriptions, images, specifications, sizing information, and prices are accurate.

However, colors may appear differently depending on your device or screen settings.

Product availability may change without notice.

4. Pricing

Prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, product, or listing errors.

If an order contains an obvious pricing or product error, we may cancel the affected order and issue a refund for any payment already made.

5. Orders

Placing an order does not necessarily mean that Stepex has accepted the order.

We reserve the right to refuse or cancel an order for reasons including:

Product availability
Pricing or listing errors
Suspected fraud
Incorrect customer information
Shipping restrictions
Payment issues
Other legitimate business reasons

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Payments

Orders must be paid using the payment methods available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

7. Shipping

Shipping times and costs are described in our Shipping Policy.

Delivery estimates are estimates and may be affected by carriers, weather, customs, holidays, fulfillment delays, or other circumstances outside our reasonable control.

We will not knowingly advertise a shipping timeframe that we cannot reasonably meet.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

9. Intellectual Property

Unless otherwise stated, content on the Stepex website, including text, graphics, logos, photographs, designs, and other materials, belongs to Stepex or is used with appropriate permission.

You may not reproduce, distribute, modify, or commercially exploit our content without permission.

10. Third-Party Services

Our website may use third-party services for payment processing, analytics, advertising, shipping, fulfillment, customer support, and other business functions.

Third-party services may have their own terms and privacy policies.

11. Disclaimer

The website and its content are provided on an “as available” basis.

To the extent permitted by applicable law, Stepex does not guarantee that the website will always be uninterrupted, error-free, secure, or completely accurate.

Product information is provided for general purchasing purposes. Customers should review product descriptions, sizing information, and other available details before ordering.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Stepex will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of our website or purchase of products.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold Stepex harmless from claims, liabilities, damages, losses, and expenses arising from your unlawful use of our website or violation of these Terms.

14. Governing Law

These Terms shall be interpreted according to applicable laws governing the relationship between Stepex and its customers, without limiting any mandatory consumer protections that may apply in the customer's jurisdiction.