Terms of service
Last Updated: October 19, 2026
Welcome to Stepex. These Terms of Service govern your access to and use of our website and online store. By visiting our website or placing an order, you agree to these terms, subject to any mandatory rights provided by applicable law.
1. General Conditions
Stepex operates an online store offering footwear and related products. You agree to use our website only for lawful purposes and in a manner that does not violate applicable laws or infringe the rights of others.
We reserve the right to refuse service where legally permitted and for legitimate business reasons.
2. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, images, colors, sizes, and specifications. However, product appearance may vary depending on your device or screen settings.
Please review the product details and sizing information carefully before placing an order. If you have questions about a product, contact us before purchasing.
3. Prices and Product Availability
Prices, product availability, promotions, and shipping options may change without notice.
The applicable product price and disclosed charges will be shown at checkout before you complete your purchase. If a product becomes unavailable or a material pricing error is identified after an order is placed, we may contact you to discuss the available options. If an order cannot be fulfilled, an appropriate refund will be provided where applicable.
4. Orders and Order Acceptance
When placing an order, you agree to provide accurate, complete, and current information.
An order confirmation email confirms that we received your order; it does not necessarily mean that the order has completed every verification or fulfillment step.
We may review or decline an order for legitimate reasons, including suspected fraud, incorrect pricing, product unavailability, or incomplete order information, subject to applicable law. If payment has been collected for an order that cannot be fulfilled, we will arrange an appropriate refund.
5. Payments
Payments must be authorized through the payment methods available at checkout.
Your transaction may be subject to additional terms or verification requirements imposed by your bank, card issuer, or payment provider.
For more information, please review our Payment Policy.
6. Shipping and Delivery
Orders are typically processed within 1–3 business days. Estimated transit time is 6–11 business days, with an estimated total delivery time of 7–14 business days.
These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, fulfillment arrangements, carrier operations, and other circumstances.
Our Shipping Policy provides further details. If we cannot ship within the time promised, we will provide the notices and options required by applicable law.
7. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, subject to any consumer rights that cannot legally be excluded.
Please contact customer support before returning an item so we can provide the appropriate instructions.
8. Website Use
You agree not to:
· Use the website for unlawful or fraudulent activities.
· Submit false or misleading order information.
· Interfere with the website's security or operation.
· Upload or distribute malicious code.
· Attempt unauthorized access to our systems or other users' information.
· Violate applicable laws or the rights of others.
9. Intellectual Property
Website content, including text, graphics, logos, and design elements, may be protected by intellectual property laws.
You may not reproduce, distribute, or use protected content without authorization, except as permitted by law.
Third-party trademarks and product names remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship, affiliation, or endorsement.
10. Third-Party Services
Our store may use third-party services for ecommerce hosting, payment processing, shipping, fulfillment, analytics, and other business functions.
Your use of third-party services may be subject to their own terms and privacy policies.
11. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, Stepex is not responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.
Nothing in these terms excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited.
12. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website or your violation of these terms.
13. Governing Law
These Terms of Service are subject to applicable laws and any mandatory consumer protections that apply to your purchase. Nothing in this section is intended to remove rights that cannot legally be waived.
14. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law.
15. Contact Information
For questions about these Terms of Service, please contact us:
Business Name: Stepex
Email: support@stepex.store
Phone: +1 816-380-5413
Address: 2301 S Commercial St, Harrisonville, MO 64701, United States
Thank you for shopping with Stepex.