Payment Policy

Last Updated: October 19, 2026

At Stepex, we aim to provide a convenient and transparent checkout experience for customers purchasing footwear through our online store.

Accepted Payment Methods

Available payment methods are displayed at checkout. Depending on availability, these may include credit cards, debit cards, and other payment options supported by our payment providers.

Payment Authorization

Payment must be successfully authorized before an order can be processed. Your bank or payment provider may decline a transaction or request additional verification.

Pricing and Currency

Product prices, applicable shipping charges, and taxes, where applicable, will be displayed during checkout before you complete your purchase. The applicable currency will be indicated on the website or at checkout.

Your bank or payment provider may charge additional currency conversion or foreign transaction fees.

Order Confirmation

After placing an order, you should receive an order confirmation email. If you do not receive one, please check your spam folder or contact our support team.

An order confirmation does not prevent us from contacting you if an issue arises with payment, inventory, or order information.

Failed Payments

If a payment fails, verify your payment details and available funds or contact your bank or payment provider. You may use another payment method offered at checkout.

Refunds

Approved refunds will be handled according to our Return & Refund Policy. Refund processing times may vary depending on your payment method and financial institution. Where possible, refunds will be issued to the original payment method.

Payment Security

Payments are processed through the payment providers available at checkout. Do not share your passwords, one-time verification codes, or sensitive payment credentials with anyone claiming to represent Stepex.