FAQ

Frequently Asked Questions

1. What does Stepex sell?

Stepex offers footwear in a range of styles and sizes. Please check our product pages for the latest available products and their specifications.

2. How do I place an order?

Choose a product, select the available size and other options, add it to your cart, and follow the checkout instructions to submit your order.

3. What payment methods do you accept?

Available payment methods are shown at checkout. Accepted options may vary depending on your location and payment provider.

4. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Weekends, public holidays, or periods of high order volume may affect processing time.

5. How long does delivery take?

Our estimated total delivery time is 7–14 business days: typically 1–3 business days for processing and 6–11 business days in transit. These are estimates, not guaranteed delivery dates.

6. How can I track my order?

When tracking information is available, we will send a shipping confirmation email with your tracking number or tracking link. Please allow time for tracking updates to appear.

7. Can I change or cancel an order?

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing or shipment has begun.

8. Can I return my shoes?

Eligible items may be returned under our Return & Refund Policy. Please contact us for return instructions before sending an item back.

9. What if I receive the wrong or a damaged item?

Contact support@stepex.store with your order number, a description of the issue, and photos where relevant. We will review your request and explain the next steps.

10. How do I choose the correct size?

Review the size chart and product-specific sizing information provided on the product page. If you are unsure, contact us before placing your order.

11. What if my order is delayed?

Check your tracking information first. If your package is significantly delayed or the tracking has not updated for an extended period, contact our support team for assistance.

12. Do you ship internationally?

Shipping destinations depend on the countries and regions enabled at checkout. Please confirm that your address is accepted before completing your purchase.