Privacy policy
Last Updated: October 19, 2026
At Stepex, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase products from our online store.
1. Information We Collect
We may collect the following types of information when you use our website:
· Contact Information: Name, email address, phone number, billing address, and shipping address.
· Order Information: Products purchased, order history, transaction details, and delivery information.
· Payment Information: Payment details processed through the payment providers available at checkout.
· Technical Information: IP address, browser type, device information, cookies, and website usage data.
· Customer Support Information: Information you provide when contacting us about an order or inquiry.
2. How We Use Your Information
We may use your information to:
· Process and fulfill orders.
· Process payments, returns, and refunds.
· Arrange shipping and provide order tracking.
· Respond to customer inquiries.
· Maintain and improve our website and shopping experience.
· Detect, investigate, and prevent fraud or unauthorized activity.
· Comply with applicable legal obligations.
· Send promotional communications where permitted by law and, when required, with your consent.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain essential store functionality, remember preferences, analyze website performance, and support advertising services where enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
4. How We Share Information
We may share relevant personal information with service providers when necessary to operate our business, including:
· Ecommerce and website hosting providers.
· Payment processors.
· Shipping carriers and fulfillment partners.
· Analytics and advertising providers, where enabled.
· Customer support and fraud-prevention services.
We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction where permitted by law.
We do not sell personal information for money. Any additional sharing or processing of personal information will be handled according to applicable law and the privacy choices available to you.
5. Payment Information
Payments are processed through the payment methods and providers offered at checkout. Those providers may process your information under their own privacy and security practices.
Please do not send full payment card details, passwords, or one-time verification codes through ordinary email.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable laws.
The retention period depends on the type of information and the reason it was collected.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict certain processing, or to request a copy of your information.
To submit a privacy request, contact us at support@stepex.store. We may need to verify your identity before responding.
If you receive marketing emails from us, you may unsubscribe using the link included in the email where available.
8. Children's Privacy
Our website is intended for a general audience. We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information improperly, please contact us so we can review the matter.
9. Data Security
We use reasonable measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before sharing personal information with them.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Updates will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact us:
Business Name: Stepex
Email: support@stepex.store
Phone: +1 816-380-5413
Address: 2301 S Commercial St, Harrisonville, MO 64701, United States
This policy is intended to explain our privacy practices and does not limit any rights that cannot legally be excluded.