Privacy policy

Privacy Policy

Last Updated: September 4, 2026

At Stepex (“Stepex,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Stepex, we may collect information such as:

Full name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment-related information
IP address
Browser and device information
Website usage information
Information you voluntarily provide when contacting us

We do not intentionally collect sensitive personal information unless it is necessary for a specific lawful business purpose.

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders
Deliver purchased products
Send order confirmations and shipping updates
Respond to customer service inquiries
Process returns, refunds, and exchanges
Prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Send marketing communications when permitted by law
Maintain website security
Comply with applicable legal obligations

3. Payment Information

Payments may be processed by third-party payment processors. Stepex generally does not store your complete payment card information on its own servers.

Payment information may be handled directly by the payment processor according to its own privacy policy and security practices.

4. Information Sharing

We may share information with trusted third-party service providers when reasonably necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Order fulfillment partners
Technology and website providers
Customer service providers
Analytics and advertising providers
Fraud-prevention services
Legal or governmental authorities when required by law

We do not sell your personal information for money as a general business practice.

5. Cookies and Tracking Technologies

Stepex may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve our services, and support advertising.

You may be able to control cookies through your browser settings.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails about products, offers, and updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:

Email: support@stepex.store

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

9. Children's Privacy

Stepex does not knowingly collect personal information from children under 13 years of age.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including rights to access, correct, delete, or otherwise control certain information.

For example, California privacy law provides qualifying consumers with rights that can include the right to know, delete, correct, opt out of certain sale or sharing of personal information, and limit certain uses of sensitive personal information. Applicability depends on whether a business meets the law's requirements.

To submit a privacy-related request, contact:

support@stepex.store

We may need to verify your identity before completing certain requests.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Stepex is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.